I have to run from my office in order to catch it but it is slightly less busy than the next train so worth it (though I do stand the whole journey because, of course, peoples' bags have PAID FOR FUCKING SEATS!!!).
So last night (Thursday, 17 February 2011), I jump on the train and find myself a corner where I can tweet abuse about my fellow passengers.
I am minding my own business when there is an announcement that there is a problem with the train so there will be a delay. I decide to try to catch the next so cross platforms but the other train is packed so I return to the first.
OK. Another announcement and all the people for Newport jump off and get on the next one. I remain where I am. I could see some people motioning to further down the platform so I stick my head out and there is an unconscious woman on the floor. She is laying on her side but is unattended. I jump out and walk towards her, only to be stopped by an older bald man in an Arriva Trains Wales uniform.
Me: "Has anyone called an ambulance?"
Him: "She doesn't need an ambulance; she's drunk"
Me: "She looks very unwell, I'll go sit with her til she feels better"
Him: "Don't get involved; get back on the train now"
I get back on the train but hang out the door so I can keep an eye on her.
No one else was allowed to approach her either.
Then he yells to the train conductor (Nigel, bald, weighs 26 stone if he weighs a pound...) "She's fucking drunk! Stupid cunt. I want her out of my fucking station. She can die in the fucking street. Bitch".
Incidentally, he was looking at me when he said the last bit...
I could have taken him.
Nigel then shouted "I want that fucking shit off my train!"
Me... well... I swear. I work in customer services. I would NEVER swear in front of customers, no matter how badly they behave towards me. That's just common sense.
I am not one of those people who reacts to swearing (read my twitter feed!) but I expect a level of professionalism. If I had had the kids with me, those two would have been picking their teeth out of their shit for a week.
So they then shut the train doors and I see first bald bloke (I tried to get his name but he had his badge covered... wonder why...) physically dragging this woman off the platform towards the exit.
WHAT THE FUCK?!!
OK, she may have been drunk, OK that may be the reason she threw up and collapsed.
BUT!
She could have been having a heart attack, she could have food poisoning, any number of things.
When my FMF comes on, it comes on so fast that it can hit me like that. I can be fine one minute and unable to move the next.
What if some ignorant little fucker from Arriva gets rough with me?
They get sued, that's what.
I was going to make a formal complaint but when I got back to Newport, I asked for a complaint form and was told to go online. After thinking about it, I realised I would only get a standard response ("We have internal disciplinary procedures we cannot discuss, ie, nothing") so FUCK THEM. I'm going public YET AGAIN about their appalling behaviour.
If I EVER see any behaviour like this again, I will call the police and make a scene like no other EVER witnessed at Cardiff Central.
Morons.
0 comments:
Post a Comment