eil.com are just shit

I made the mistake of buying a record from them on ebay at the start of the week. It was quite a rare one so I was happy to have been able to find it.

I then received an email from Sophie at eil.com to say the record had been shipped and

As we're such nice people here at eil.com and genuinely appreciate your first
order, we've given you a credit on your account to the value of £ 5.00 which
you can use against your next order. There are absolutely no catches!! All
you have to do now is make the difficult decision as to which items you are
going to purchase next! Credit will automatically be deducted from your next
order at the checkout stage on our web site or will be deducted by our sales
team if you order by telephone or email.

OK, I thought... I had a browse through and selected a couple of press packs that I wouldn't mind adding to my collection. The £5 off would basically cover the postage. So I went through the order process and GUESS WHAT! The £5 was never deducted!

I thought that was a bit odd so I emailed this Sophie and asked what their game was (though I, of course, worded it very politely).

GUESS WHAT!

No response.

By this point, I had already paid for the press packs (about £60). I was kinda livid. OK, it was only a fiver but that strikes me as being very false advertising...

Anyway, after ordering my press packs, I went through and selected that I did not want any marketing at all (which took me practically FOREVER because they feel the need to add you to a shit load of email lists). I very carefully went through it and saved it. So no marketing.

No?

Like fuck.

I got an emailed Black Sabbath list through from a Joe at eil.com. I emailed back to ask why I had received it when I had specifically requested no marketing.

I got this email in response -

After investigating this further i can see that your account was NOT flagged for no mailouts. It has now been done so.

So I wasted all that time suppressing marketing for fuck all?!!

This company are a joke. They wont give me the fiver they owe me (again, principle!) and their own marketing suppression form does not even work!

Guess who will be getting negative feedback on ebay then. Shit customer service does not make up for decent rare records...

*****Quick edit*****

They just phoned me and made it clear they had no intention of resolving this issue! What a bunch of tossers!